Tell How You Feel: The Tim Hortons Survey

Customers form the backbone of any business venture.  Popular food chains and companies are able to see the level of success they do because they listen to their customers.  Operating huge franchises and businesses is not a piece of cake. Matters get more complicated when branches are set up in different countries across the globe. This is because companies then have to cater to a diverse range of people who come from different cultures and have varying demands. The Tim Hortons Survey is one such example of tackling fluctuating customer demands and critique. The Tim Hortons Survey is found at


Tim Hortons is a Canadian fast food chain. It was established in 1964 by Tim Horton, Jeffrey Horton and Ron Joyce at Hamilton, Ontario. With Canada, Tim Horton has restaurants in 9 other countries which include Qatar, Philippines, Saudi Arabia, Kuwait, UAE, UK, USA, Oman and Ireland.  The number of its restaurants exceeds 4000 and it employs more than 100,000 people. At the present moment, Tim Horton has its headquarters in Oakville, Ontario, Canada.  Tim Hortons’ coffee and donuts are especially popular among its customers.

In order to serve people in ten countries across the globe, the Tim Hortons Survey makes it easy to know customer response quickly, over the internet.


To fill the Tim Hortons Survey, make sure you have the following:

  1. A computer or a cell phone
  2. A reasonable internet availability
  3. An invitation to take the survey
  4. A Tim Hortons receipt
  5. Basic comprehension of English or French
  6. Some time on your hands


Once you have made sure that you have the above mentioned, you are ready to take your Tim Hortons Survey. Simply follow the instructions given below:

  1. Access
  2. Select a language you are comfortable in; English or French
  3. Choose one of the three options given to find the restaurant you visited
  4. Enter the date, time and type of your visit
  5. Answer the questions as honestly as you can
  6. Utilize the space given for additional comments and feedback. Do not hesitate to shed light upon any kind of criticism
  7. Submit the survey and you are done!


The Tim Hortons Survey is quick and easy. It provides the participant with the option of choosing between French or English rather than setting English as the default language. The questions asked range from the customer satisfaction regarding the coffee, food and beverage. It asks about the cleanliness, friendliness, speed of service and the overall experience at the restaurant.

However, the Tim Hortons Survey should also ask about the amount of money spent and whether the products were expensive or not. Asking customers to compare the restaurant they frequented with other food places will also help keep track of competition.  The presence of a ‘progress’ bar indicating the percentage of survey completed will be of utility for the participants.

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