They Care! The Shoppers Drug Mart Survey

A company cannot attain long term success without taking into consideration its customers. Customers help direct the way the company constructs its policies. If the level of customer satisfaction is not good enough, the company can take adequate steps to sustain and increase the customer base by increasing efficiency and changing its policies. Online surveys are a quick and easy way of getting consumers to communicate their concerns and complaints. Customers also find it easy to take surveys online rather than talk to company representatives on the phone or in person. The Shoppers Drug Mart Survey is available at


Shoppers Drug Mart Corporation is a chain of pharmaceutical stores based in Canada. The Corporation was founded by Murray Koffler in the year 1962. Shoppers Drug Mart store deal in drugs and pharmaceutical products. Currently, the Corporation has its headquarters in Toronto, Ontario, Canada. Shoppers Drug Mart also provides its customers with a loyalty card program which goes by the name of ‘Shoppers Optimum’. Through this program, customers enrolled receive ten points on every dollar they spend.

The Online Shoppers Drug Mart Survey makes it easy for customers to communicate with the company administration.


In order to take the Shoppers Drug Store Survey, you have to make sure that you have the following things at your disposal.

  1. A mobile phone or computer
  2. Access to
  3. Reliable internet connection
  4. Capacity to read and understand English and French
  5. An invitation to take the survey
  6. A recent receipt from a Shoppers Drug Mart store
  7. Some time to spare


After you have made sure that you have the above things with you, you are ready to take the survey online. Simply repeat the following steps:

  1. Go to
  2. Select a language you prefer from English or French
  3. Enter the 15 digit certificate number. This will be printed on your store receipt. Do not lose the receipt and keep it in front of you whenever sit down to take the survey
  4. Hit the tab ‘Launch’ and proceed to questions
  5. Answer the survey while keeping in mind your last visit to the store
  6. Enter your contact details
  7. You are done!


The Shoppers Drug Survey is designed to elicit to the point answers from the participant. The survey takes about five to ten minutes to take. It is quick and comprehensive and this is what makes it customer friendly. The survey asks the participant’s opinion regarding the major aspect of service. These include the attitude of the employees, the cleanliness of the store, the stock and the products, the monetary value of the items and the checkout. The survey should also stress upon the ease of parking, the security and the emergency precautions taken, etc.

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